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Sonia Kochhar's Page

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Profile Information

Bharti Airtel Limited
Vice President & National Head, Platinum & High Value Customer Expereince & Operations
Contact Info (Phone & Email)
My Co-ordinates:
D +91 124 4247854; M +91 98100 49817;
E sonia.kochhar@in.airtel.com W www.airtel.in
Short Bio
Ø Consumer Experience Management professional with fifteen plus years of diverse experience and proven expertise in the arena of Market Research, Data Modeling, Behaviour Analytics, Consumer Insights, Customer Service Operations, Customer Relationship Management, Customer Intelligence, Process Re-engineering and Service Quality.
Ø Proficient at designing and executing processes and practices across business operations to build the requisite performance standards on operational excellence.
Ø Coach and build teams with desired capabilities to drive results in a fast-paced and continually changing environment. Successful in developing, implementing and executing strategic plans, formulating operational initiatives, to achieve world-class customer experience.
Ø Employ a deliberate and systematic approach to build strategic levers using Customer Intelligence and behavior analytics to create more meaningful and satisfying interaction with customers, thereby ensuring long-lasting performance.
Ø A strong trajectory in designing, managing and maintaining research models and framework for strategic measures on Sales, Distribution, Marketing, Customer, Brand, Employee and Partner with the objective of translating consumer insights into actionable business strategies that deliver breakthrough innovation, competitive advantage, superior customer and brand experience and growth in profitability.
Who or what would you like introductions or connections to?
Telecom, Research & Marketing Professionals
Topics you're most interested in hearing about in our speaker/program series
Data Analytics
Research Models
Customer Life Cycle Management
What are your goals as being part of the WiT community?
Learn and imbibe best practices sharing
Interested in Volunteering:
Membership, Programs/Events, Event Phone Tree, Mentorship
Interested in Mentoring
As Mentee

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